Orders, inventory updates, and carrier statuses lived in different tools, so no one had a trusted view of what was moving.
Case study
Northbridge Logistics — From spreadsheet chaos to a calm operations board.
Mid-size logistics company, 40+ staff, shipping goods across Canada.
We connected the handoffs into three workflows and one shared operations board.
Before we started
- Ops manager spent 2 to 3 hours a day chasing order and shipping updates.
- Warehouse, finance, and customer service each used a different spreadsheet.
- Customers called for updates because internal status notes were always behind.
What we built
- Order status workflow from inbox and ERP into a shared board.
- Carrier update bot for tracking numbers and proof-of-delivery checks.
- Daily AI brief showing stuck orders, late shipments, and missing updates.
After the system went live
- One board became the source of truth for the whole operations team.
- The ops lead got most of Monday morning back.
- Customer service answered status questions without chasing the warehouse.
The biggest win was not a fancy AI feature. It was giving every team the same live picture.
Want this kind of clarity in your own workflow?
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