Autokrix Inc. or Autokrix, referred to in this Privacy Policy as “Autokrix,” “we,” “us,” or “our,” respects your privacy.
We build AI workflows, automations, agents, and integration systems for service businesses. In doing that work, we may collect and use personal information from website visitors, prospective clients, clients, vendors, and people who communicate with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.
1. Who this policy applies to
This Privacy Policy applies when you:
- Visit our website
- Fill out a contact form, booking form, audit request, or newsletter form
- Communicate with us by email, phone, video call, chat, or social media
- Become a client or prospective client
- Use or interact with workflows, automations, integrations, or AI systems that we build or manage for you
- Otherwise provide personal information to us
This policy is intended for visitors and clients in Canada, including Ontario, as well as users in other regions where our website or services may be accessed.
2. Personal information we collect
Depending on how you interact with Autokrix, we may collect:
Contact and identity information
This may include your name, company name, job title, email address, phone number, location, and other information you choose to provide.
Business and project information
This may include details about your business, workflows, tools, systems, processes, automation needs, operational challenges, and project requirements.
Communication information
This may include messages you send to us, meeting notes, call recordings where disclosed and permitted, support requests, feedback, and correspondence.
Website and analytics information
When you visit our website, we may collect technical information such as your IP address, browser type, device type, pages visited, referring website, general location, and interaction data through cookies or analytics tools.
Client system and workflow information
If we are working with you as a client, we may receive access to information inside business systems, such as CRM data, project management tools, spreadsheets, forms, calendars, email systems, ATS platforms, accounting tools, help desks, or other applications you authorize us to connect.
AI workflow information
Where we build or support AI agents or automation systems, we may process prompts, outputs, workflow logs, integration events, metadata, documents, and other data needed to configure, test, operate, or improve the workflow.
We aim to collect only the information needed for clear business purposes.
3. How we use personal information
We may use personal information to:
- Respond to inquiries and booking requests
- Provide automation audits, consultations, proposals, and project estimates
- Design, build, test, support, and improve workflows, automations, integrations, and AI agents
- Communicate with clients and prospective clients
- Manage projects, billing, contracts, documentation, and support
- Send service updates, resources, or marketing communications where permitted
- Improve our website, services, content, and customer experience
- Maintain security, troubleshoot errors, monitor workflow performance, and prevent misuse
- Comply with legal, regulatory, tax, accounting, and contractual obligations
Under PIPEDA, organizations should identify the purposes for collecting personal information and limit collection, use, and disclosure to appropriate purposes.
4. Consent
We collect, use, or disclose personal information with your consent, unless otherwise permitted or required by law.
Consent may be provided directly, such as when you submit a form, book a call, sign an agreement, or send us information. Consent may also be implied where it is reasonable in the circumstances, such as when you provide information necessary for us to respond to your request or deliver services.
You may withdraw your consent, subject to legal or contractual restrictions. Withdrawing consent may limit our ability to provide certain services.
5. Cookies and analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to understand how visitors use the site, improve performance, measure marketing activity, and support user experience.
Cookies may help us understand:
- Which pages people visit
- How visitors arrive at our site
- Which content or calls-to-action are useful
- Whether website forms and pages are working properly
You can adjust your browser settings to block or delete cookies. Some parts of the website may not work as intended if cookies are disabled.
6. Marketing communications
We may send you emails about resources, updates, services, or relevant business automation ideas where we have consent or where permitted by law.
Canada’s Anti-Spam Legislation, commonly known as CASL, requires commercial electronic messages to include required identification information and an unsubscribe mechanism.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We may still send non-marketing messages related to active projects, service updates, invoices, security, legal matters, or your relationship with us.
7. When we share personal information
We do not sell personal information.
We may share personal information with trusted service providers and partners who help us operate our business and deliver services, such as:
- Website hosting providers
- Analytics providers
- Email and communication tools
- CRM and project management tools
- Calendar and scheduling tools
- Payment processors and accounting tools
- Cloud storage providers
- Automation, integration, and AI service providers
- Contractors or technical specialists helping us deliver client work
We may also disclose personal information where required or permitted by law, including to comply with legal obligations, enforce agreements, protect our rights, investigate security issues, or respond to lawful requests.
8. AI tools and third-party platforms
Autokrix builds workflows using tools and platforms that may include automation providers, AI model providers, CRMs, productivity tools, cloud services, and client-authorized integrations.
When we use third-party platforms, information may be processed according to those providers’ terms and privacy practices. We aim to configure systems thoughtfully, limit unnecessary data exposure, and use safeguards appropriate to the sensitivity of the information.
For client projects, the specific tools, integrations, data flows, approvals, and logging practices may be documented in the project agreement, statement of work, workflow map, or technical documentation.
9. Cross-border processing
Some of our service providers may store or process information outside Ontario or Canada, including in the United States or other jurisdictions.
When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We use reasonable contractual, technical, and organizational measures to protect information handled by service providers.
10. How we protect personal information
We use reasonable safeguards appropriate to the sensitivity of the information. These may include:
- Access controls
- Secure password and authentication practices
- Limited access based on role or project need
- Encryption where available
- Workflow logs and audit trails where appropriate
- Secure cloud services
- Internal documentation and handling procedures
- Testing and review before workflow deployment
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information using practical and reasonable safeguards.
11. Retention of personal information
We keep personal information only as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of information, the nature of the client relationship, legal requirements, accounting obligations, project documentation needs, security logs, and support requirements.
When information is no longer needed, we will delete, anonymize, or securely dispose of it where reasonable.
12. Your privacy rights
Depending on applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent, subject to legal or contractual limits
- Ask questions about our privacy practices
- Make a privacy complaint
Under PIPEDA, individuals may request access to their personal information and challenge its accuracy and completeness.
To make a request, contact us using the details below.
13. Client data and workflow responsibilities
Where Autokrix builds workflows, integrations, or AI agents for a client, the client may remain responsible for the personal information in its own systems.
Autokrix may act as a service provider, contractor, or processor-like support partner depending on the project. The exact responsibilities may be described in the applicable agreement, statement of work, data processing terms, or technical documentation.
Clients are responsible for ensuring they have the right to provide us with access to their systems and data.
14. Children’s privacy
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through our website.
15. Links to other websites
Our website may link to third-party websites, tools, or resources. We are not responsible for the privacy practices, content, or security of those third-party sites.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website or services after changes are posted means the updated policy applies.
17. Contact us
For privacy questions, access requests, correction requests, or complaints, contact:
Autokrix
Toronto, Ontario, Canada
Email: [info@autokrix.com]